NL4S guarantees 100%
customer satisfaction with every product we sell. If you are not fully
satisfied with an undamaged and unused item you purchased from us, you
may return it within 30 days of the date of purchase to obtain a credit
refund or exchange. Item must be in its original packaging and/or have its
original tags. We only take used items back if there is a defect and the
item is a piece of clothing it must be cleaned before being returned. (See
Warranties below). Clearance merchandise is excluded.
Please be advise that SLS3 products, Clearance, all Close Outs and discounted Merchandise are only elegible for store credit unless products have any manufacturing defects.
RETURNS RECEIVED AFTER 30 DAYS Any
unused items returned after 30 days will be accepted at NL4S's discretion and
will be elegible for store credit only. We will not accept returns after 45
days of purchase. All returns must be authorized first.
Follow the steps for returns or
exchanges:
Obtain a Return Merchandise Authorization (RMA)
by contacting our Customer Service Line at 1-305-240-6500 or at
customerservice@nl4s.com. We will issue a return
authorization based on our Returns and Exchanges Policy described here. The RMA
will be valid for 30 days only. Orders must be returned within 30 days of
purchase for refund. 30-45 days returns will receive store credit. We do not
accept returns without a prior authorization.
Pack the item in a good box to insure against
damage and return the package via insured USPS Mail or other Parcel Carrier of
your choice offering ground service. NL4S will refund the actual ground service
shipping costs if the return or exchange is due to unused damaged merchandise
or an error in shipment. NL4S advises that you insure the items for full value
against loss or damage during shipment. NL4S is not responsible for returned
product while in transit.
Include a copy of your sales receipt with your
return along with an explanation stating why you are not satisfied with the
item(s), and your preference for exchange or refund. If you are exchanging the
item and would like to receive the replacementquickly, please re-order online or callCustomerService at 1-305-433-8376
and place your order over the phone We will ship your new item right
away and refund your credit card when your return package arrives at our
Returns Warehouse. Please allow 8-10 business days to process your return or exchange.
If you no longer have your sales
receipt, please include your full name or purchaser’s name, billing address and
order number.
Send returns to: NL4S20533 Biscayne Blvd. Suite 474 , Aventura Florida 33180
Keep a record of your shipment
until you have received the refund or exchange.
WARRANTIES
If the product you would
like to return has a defect that did not become apparent until after use or
after 30 days of the purchase date, or the product was damaged during use, you
must call our Customer Service Line at 1-305-240-6500 to obtain a return authorization.
If you have any questions
about making a return please contact us.
Customer Service Hours
Mon.-Fri.: 10am – 6pm EST Sat & Sun: Closed
Important Note : If you have any questions or are uncertain about the returns/exchange policy, we encourage you to contact us before making your purchase, as the placement of an order constitutes acceptance of these terms and conditions.
